How is Hey Harper Jewelry waterproof?

Hey Harper Jewelry is crafted with highly resistant and durable stainless steel and takes a 10x stronger coating process named PVD - Physical Vapour Deposition - which is the most modern coating process available in the market.

Is Stainless Steel good for Jewelry?

It's a durable metal that is loved for being corrosion resistant, so it can last a long time without being replaced or breaking. It doesn't rust or tarnish, so the color remains perfect for a lifetime.

Does Hey Harper have any Warranty?

Hey Harper has a Lifetime Color Warranty. There is no risk in purchasing Hey Harper. If your chains, earrings, bracelets or rings lose their color we will immediately send store credit on the value paid for the item. For any other issues the Warranty is 6 months.

Customer Satisfaction Executive

We are looking for a Support Representative who is experienced in dealing with customers, operates in a high-growth environment and is a problem solver with autonomy, eager to learn and be of great value to our Customer Satisfaction department.

What You'll Do

Serve as day-to-day contact for Hey Harper clients in multiple platforms building trust and rapport, highlighting best practices, and reporting main customer experience issues
Report and solve customer claims, gathering information on product and service quality
Be in contact with curriers and logistic partners making shipping experiences smooth
Deal with shipping partners claims and logistics
Handle website reviews and transparency
Be the voice of our customers and understanding their needs

Who You Are

Strong written communication and English fluency
Analytical and process-oriented mindset
Capable of understanding and work accordingly to our terms & conditions
Tech-driven and comfortable across multiple new platforms
A "People Person" with an hybrid of soft and hard skills
An hurdle jumper on a small team with several responsibilities

Send your application to: vasco@heyharpershop.com