We are looking for a Support Representative who is experienced in dealing with customers, operates in a high-growth environment and is a problem solver with autonomy, eager to learn and be of great value to our Customer Satisfaction department.

What You'll Do

  • Serve as day-to-day contact for Hey Harper clients in multiple platforms building trust and rapport, highlighting best practices, and reporting main customer experience issues
  • Report and solve customer claims, gathering information on product and service quality
  • Be in contact with curriers and logistic partners making shipping experiences smooth
  • Deal with shipping partners claims and logistics
  • Handle website reviews and transparency
  • Be the voice of our customers and understanding their needs

Who You Are

  • Strong written communication and English fluency
  • Analytical and process-oriented mindset
  • Capable of understanding and work accordingly to our terms & conditions
  • Tech-driven and comfortable across multiple new platforms
  • A "People Person" with an hybrid of soft and hard skills
  • An hurdle jumper on a small team with several responsibilities

Send your application to: vasco@heyharpershop.com