Our customers are eligible to return any items for refund up to 14 days after delivery. 

Exchanges and store credit are available up to 30 days after delivery. If stored credit is prefered over a refund we’ll be glad to offer you a 5% discount on your next purchase. 

For any of these requests please send an e-mail to info@heyharpershop.com and we’ll be happy to help you.

 

Our return address:

Rua Maria Pia 26, R/C Esq.

1350-208 Lisboa

Portugal

 

We do not provide free return shipping labels. Shipping fees are non-returnable. The items must be returned in their original condition. No scratches, wear marks or broken pieces. The packaging may not be the original but please make sure the necklaces do not tangle or get damaged during transport. If the items do not reach us in their original condition or are shipped 30 days after the delivery we will not be able to process refunds or store credit.

We will not be held accountable on lost packages or any problems that may happen during the return transportation.

Please allow up to 15 business days for your return package to reach our address. We’ll only issue the refund, store credit or exchange once the parcel is delivered to us.

Pierced earrings and pendants are non-returnable for reasons of safety and hygiene.

 

CANCELING ORDER BEFORE SHIPPING

You may cancel any order, provided it has not yet been shipped. Just send us a email and the cancellation will be free of charge. If cancellation was not possible, the products will be delivered to you, which you will need to refuse upon receipt. The products will be returned to us and your money will be refunded (only when we receive them).